Shipping and Delivery Policy

Last updated: August 20, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking and related procedures applicable to purchases made through our online store operated by Calculator v/Kim Peter Jensen.

Please review this policy before placing an order.

1. Company Information

Company name: Calculator v/Kim Peter Jensen
CVR number: 33668562

Registered address:
Hasselhøj 204
2990 Nivå
Denmark

Email: kpje@me.com
Telephone: 61272229

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product type;

• Package size or weight;

• Remote-area restrictions; and

• Other logistical limitations.

The availability of delivery to your address will normally be confirmed during checkout.

We reserve the right to decline or cancel an order where delivery to the supplied address is unavailable, restricted or not reasonably possible.

If an order is cancelled after payment has already been collected, the applicable amount will be refunded in accordance with our policies and applicable law.

3. Order Processing

Orders are normally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days generally mean Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may take longer where:

• Payment requires additional verification;

• The delivery address is incomplete or incorrect;

• Additional customer information is required;

• The order contains multiple products;

• A product is temporarily unavailable;

• Fraud-prevention checks are required;

• The order requires special handling; or

• We experience an unusually high volume of orders.

Where additional information is required to process an order, we may contact you using the information supplied during checkout.

4. Estimated Delivery Time

For eligible standard deliveries within Europe, the estimated transportation time is generally:

5–7 business days after dispatch

This estimated delivery period does not include the 1–2 business day order-processing period.

For example, the total time between placing an order and receiving it may include:

Order Processing: 1–2 business days
Estimated Shipping: 5–7 business days after dispatch

Delivery times are estimates and are not guaranteed unless we expressly confirm otherwise.

Delivery may require additional time for:

• Remote areas;

• Islands;

• Locations with limited carrier coverage;

• Orders requiring customs clearance;

• Public holidays;

• Severe weather;

• Carrier congestion;

• Transportation interruptions; or

• Locations affected by regulatory or delivery restrictions.

5. Shipping Charges

Any applicable shipping charge will normally be displayed during checkout before you submit your order.

Where free shipping is available, this will be stated on the product page, during checkout or through another applicable promotion.

Additional shipping charges may arise where:

• A special or expedited delivery service is requested;

• A parcel must be resent because an incorrect address was supplied;

• A parcel is not collected;

• A delivery is refused without a valid legal reason;

• Multiple delivery attempts are required due to circumstances attributable to the customer; or

• Additional carrier or remote-area fees apply.

Where prior disclosure is legally required, we will not impose additional delivery charges without informing you.

6. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The confirmation may include:

• Order number;

• Products ordered;

• Order amount;

• Delivery address;

• Payment information;

• Selected delivery method; and

• Other relevant order details.

Please review your order confirmation carefully.

If you notice an error, please contact us as soon as possible at:

Email: kpje@me.com

An order confirmation confirms that we have received your order but does not necessarily mean that your parcel has already been dispatched.

7. Dispatch Confirmation

Once your order has been prepared and handed to the delivery carrier, we may send you a dispatch or shipping confirmation.

Where available, this may include:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other relevant delivery information.

Please check your spam or junk email folder if you do not receive an expected order or shipping notification.

8. Shipment Tracking

Where tracking is available, tracking information will normally be sent to the email address used when placing the order.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If your tracking number has not yet been updated shortly after dispatch, this does not necessarily mean that the parcel has not been shipped.

Please allow the carrier reasonable time to update its system.

If tracking information has not updated for an extended period, please contact us at:

Email: kpje@me.com

When contacting us, please include your order number.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

• Recipient's full name;

• Street name;

• House or building number;

• Apartment or unit number, where applicable;

• Postal code;

• City;

• Country;

• Telephone number; and

• Email address.

If you discover an error in your delivery information, please contact us as soon as possible.

If the order has not yet entered processing or been dispatched, we may be able to update the address.

Once an order has been shipped, we cannot guarantee that an address can be changed.

If a parcel cannot be delivered or is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable additional delivery or reshipping costs where permitted by law.

This does not apply where the delivery problem was caused by an error attributable to us or our contracted service provider.

10. Delivery Attempts

The number and method of delivery attempts depend on the local carrier and destination.

If no one is available to receive the parcel, the carrier may:

• Attempt delivery again;

• Contact the recipient;

• Leave a delivery notice;

• Deliver the parcel to a local collection point;

• Leave the parcel at an authorized safe location where permitted; or

• Return the parcel to the sender.

Customers should monitor tracking information and follow any instructions provided by the carrier.

11. Uncollected or Refused Parcels

Where a parcel is sent to a collection point or another designated collection location, customers are responsible for collecting the parcel within the period specified by the carrier.

If a parcel is returned because:

• It was not collected;

• The customer could not be contacted;

• An incorrect address was supplied; or

• The parcel was refused without a valid legal reason,

reasonable return or reshipping costs may apply where permitted by law.

Nothing in this section limits any statutory cancellation, withdrawal or consumer protection rights.

If you no longer wish to receive an order, please contact us as soon as possible rather than simply refusing the parcel.

12. Delayed Shipments

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.

Possible causes include:

• Carrier congestion;

• Customs processing;

• Border inspections;

• Public holidays;

• Severe weather;

• Transportation interruptions;

• Strikes;

• Regulatory inspections;

• Incorrect delivery information;

• Border restrictions;

• Natural disasters;

• Force majeure events; or

• Other circumstances outside our reasonable control.

If the estimated delivery period has passed and tracking information has not been updated for an extended period, please contact us.

We will review the available shipment information and, where appropriate, contact the carrier.

Estimated delivery periods do not limit any mandatory consumer rights available under applicable law.

13. Customs, VAT and Import Charges

Orders shipped across national borders may be subject to:

• Customs procedures;

• VAT;

• Import duties;

• Import taxes;

• Customs clearance charges; or

• Other fees imposed by the destination country.

Where taxes, duties or other charges are included in the amount paid during checkout, this will be indicated where applicable.

Unless expressly stated otherwise during checkout, charges imposed independently by customs authorities or other government agencies in the destination country may be the customer's responsibility.

Customs clearance can occasionally delay delivery.

We do not control the processing times or decisions of customs authorities.

14. Lost or Undelivered Parcels

A parcel will not automatically be considered lost simply because the estimated delivery date has passed.

If you believe your parcel may be lost, please first:

• Review the tracking information;

• Confirm that the delivery address is correct;

• Check with household members;

• Check any reception area or mailroom;

• Check any designated safe location;

• Check whether the carrier has left a delivery notice; and

• Contact the local delivery carrier where appropriate.

If the parcel still cannot be located, contact us at:

Email: kpje@me.com

Please include your order number and relevant shipment information.

We will review the matter and, where appropriate, investigate it with the carrier.

If a shipment is confirmed as lost and an appropriate remedy is required, the solution may include:

• A replacement shipment; or

• A refund.

The appropriate solution will depend on the circumstances, product availability and applicable consumer law.

15. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Please provide, where possible:

• Your order number;

• A description of the damage;

• Photographs of the outer packaging;

• A photograph of the shipping label;

• Photographs of the damaged product; and

• A video showing the problem where relevant.

Please keep the original packaging and damaged product until the matter has been reviewed.

If the product is confirmed to have been damaged during transportation, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

16. Incorrect or Missing Products

If your parcel contains:

• An incorrect product;

• An incorrect model or variation;

• Missing products;

• Missing accessories; or

• Missing components,

please contact us promptly at:

Email: kpje@me.com

Please provide:

• Your order number;

• A description of the issue;

• Photographs of all products received;

• Photographs of the outer packaging; and

• A photograph of the shipping label.

After reviewing the issue, we will provide an appropriate solution in accordance with our policies and applicable law.

17. Risk of Loss or Damage

For consumer purchases, risk of loss or damage to the goods will generally pass to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable law.

Where the customer independently appoints a carrier that was not offered by us, different rules may apply in accordance with applicable law.

Nothing in this policy limits mandatory consumer protection rights.

18. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist.

However, once an order has entered processing or has already been dispatched, we may no longer be able to:

• Change the product;

• Change the quantity;

• Change the delivery address; or

• Cancel the shipment.

Any statutory cancellation or withdrawal rights remain unaffected.

19. Returns

This Shipping and Delivery Policy applies primarily to outbound delivery of orders.

Returns are governed separately by our Return and Refund Policy.

Please contact us before returning a product so that the appropriate return instructions can be provided.

Under our return policy, customers may be responsible for return shipping costs for eligible change-of-mind returns, while different rules may apply for defective, damaged, incorrect or non-conforming products.

20. EU/EEA Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or reduce mandatory rights available to consumers under applicable Danish, European Union or European Economic Area consumer protection law.

Where a provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.

21. Changes to This Shipping and Delivery Policy

We may update this policy from time to time to reflect:

• Changes to available delivery methods;

• Changes to carriers;

• Changes to delivery areas;

• Changes to estimated delivery times;

• Customs or regulatory changes;

• Operational changes; or

• Applicable legal requirements.

The latest version will be made available through our online store.

Changes will not retroactively reduce mandatory rights relating to an order that has already been placed.

22. Contact Us

If you have questions regarding an order, shipment, tracking information, delayed parcel, damaged parcel or other delivery matter, please contact:

Calculator v/Kim Peter Jensen
CVR number: 33668562

Registered address:
Hasselhøj 204
2990 Nivå
Denmark

Email: kpje@me.com
Telephone: 61272229

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.