Return and Refund Policy

Last updated: August 20, 2026

This Return and Refund Policy applies to purchases made through our online store operated by Calculator v/Kim Peter Jensen.

We want customers to shop with confidence. Please review this policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a return, the product must generally:

• Be in the same condition in which it was received;

• Be unused, unworn and undamaged;

• Include all original accessories, components, manuals and other items supplied with the product;

• Include original tags where applicable;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products showing excessive use, damage caused after delivery, missing components or other signs that significantly reduce their value may not qualify for a full refund, except where mandatory consumer protection law provides otherwise.

Our voluntary 30-day return policy does not limit or replace any statutory consumer rights available to you.

2. How to Request a Return

Before returning any product, please contact us:

Email: kpje@me.com
Telephone: +45 61 27 22 29

Please include, where applicable:

• Your full name;

• Order number;

• Email address used when placing the order;

• Product you wish to return;

• Reason for the return; and

• Photographs or videos where the product is damaged, defective or incorrect.

Please do not send a product back before contacting us and receiving return instructions.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Unless we confirm another return address, approved returns should be sent to:

Calculator v/Kim Peter Jensen
Hasselhøj 204
2990 Nivå
Denmark

Products returned without prior contact or without following the applicable return instructions may experience delays in processing.

3. Damaged, Defective, Incorrect or Incomplete Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• You receive the wrong product;

• Products, parts or accessories are missing; or

• The parcel shows signs of serious transportation damage.

When contacting us, please provide your order number and, where reasonably possible:

• A description of the problem;

• Clear photographs of the product;

• Photographs of the outer packaging;

• A photograph of the shipping label; and

• A video demonstrating the issue where relevant.

Please keep the original product and packaging until we have reviewed your claim.

After reviewing the matter, we will provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Return;

• Partial refund; or

• Full refund.

Where the return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, we will bear reasonable return shipping costs where required by applicable law.

4. Non-Returnable Products and Exceptions

Certain products may not be eligible for return where permitted by applicable law.

These may include:

• Products made to your specifications or clearly personalized;

• Perishable goods or products that deteriorate or expire rapidly;

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been removed;

• Products that have become inseparably mixed with other goods after delivery;

• Sealed audio, video or computer software products after the seal has been removed;

• Hazardous materials;

• Flammable liquids or gases;

• Gift cards where legally permitted; and

• Other products excluded from withdrawal or return rights under applicable law.

These exclusions do not affect your statutory rights where a product is defective, damaged, incorrectly supplied or otherwise does not conform to the purchase contract.

If you are unsure whether a product is eligible for return, please contact us before returning it.

5. Sale and Promotional Items

Products purchased during a sale or promotional campaign may generally be returned under the same applicable statutory consumer rights.

Any additional voluntary restrictions relating to promotional or clearance products will only apply where permitted by law and where they have been clearly communicated before purchase.

Mandatory consumer rights are not affected.

6. Exchanges

If you wish to exchange a product for another model, size, version or variation, please contact us first.

Depending on availability, we may either:

• Arrange a direct exchange; or

• Ask you to return the original product and place a new order.

The availability of replacement products cannot be guaranteed.

7. EU/EEA 14-Day Statutory Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you generally have a statutory right to withdraw from an eligible online or distance purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

If several goods from one order are delivered separately, the applicable period may begin when the final eligible item is received, where required by law.

How to Exercise Your Right of Withdrawal

To exercise your statutory right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.

You may contact us at:

Calculator v/Kim Peter Jensen
Hasselhøj 204
2990 Nivå
Denmark

Email: kpje@me.com
Telephone: +45 61 27 22 29

Your notice should clearly state that you wish to withdraw from the purchase.

You do not need to provide a reason for exercising a valid statutory right of withdrawal.

8. Returning Goods After Exercising the Right of Withdrawal

After notifying us that you are exercising your statutory right of withdrawal, you must return the goods without undue delay and generally no later than 14 days from the date on which you informed us of your decision to withdraw.

Unless otherwise instructed, returns should be sent to:

Calculator v/Kim Peter Jensen
Hasselhøj 204
2990 Nivå
Denmark

Please contact us before sending the parcel so that we can provide the appropriate return instructions.

You are responsible for ensuring that the returned product is properly packaged to prevent unnecessary damage during transportation.

We recommend using a secure and trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.

9. Condition of Goods Under the Statutory Right of Withdrawal

You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to what would normally be permitted in a physical retail store.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary for this purpose.

Opening packaging does not automatically eliminate a statutory withdrawal right unless an applicable legal exception applies.

10. Return Shipping Costs

EU/EEA Statutory Withdrawal

When you exercise the applicable 14-day statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, provided that we have properly informed you of this responsibility before purchase.

This may include:

• Return postage;

• Courier charges;

• Appropriate packaging costs; and

• Other direct costs associated with returning the goods.

Please do not send returns on a Cash on Delivery, postage-due or similar basis unless we have expressly agreed to this in advance.

Voluntary 30-Day Returns

For voluntary change-of-mind returns made under our 30-day return policy, you are generally responsible for return shipping costs unless we expressly agree otherwise.

Damaged, Defective or Incorrect Goods

You will not normally be required to bear reasonable return shipping costs where the return results from:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing products, components or accessories; or

• Another confirmed error attributable to us.

Please contact us before returning such products so that we can provide the appropriate instructions.

Where applicable, we may provide a prepaid return label or reimburse reasonable return shipping costs.

11. Refunds Under the EU/EEA Right of Withdrawal

Where you validly exercise your statutory right of withdrawal, we will reimburse the payments that must be reimbursed under applicable consumer law.

This generally includes:

• The purchase price of the returned goods; and

• The cost of our least expensive standard delivery option offered for the relevant order.

If you selected an expedited, express or more expensive delivery method, we are not required to refund the additional amount exceeding the cost of our least expensive standard delivery option.

We will process the reimbursement without undue delay and, where applicable, no later than 14 days after being informed of your decision to withdraw.

For physical goods, we may withhold reimbursement until:

• We have received the goods back; or

• You provide acceptable evidence that the goods have been sent back,

whichever occurs first, where permitted by applicable law.

Unless otherwise agreed or legally required, refunds will be made using the same payment method used for the original transaction.

You will not be charged a fee by us for processing an eligible statutory refund.

12. Refunds Under Our Voluntary 30-Day Return Policy

For returns made under our voluntary 30-day return policy outside the statutory withdrawal period, we will inspect the returned product after it is received.

We will notify you whether your refund has been approved.

If approved, the refund will normally be processed within 10 business days after approval.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at:

Email: kpje@me.com
Telephone: +45 61 27 22 29

13. Original Shipping Charges

Where a refund is made under the EU/EEA statutory right of withdrawal, the cost of our least expensive standard delivery option will be reimbursed where required by law.

Additional shipping charges resulting from your decision to select:

• Express delivery;

• Priority delivery;

• Expedited shipping; or

• Another more expensive delivery option

will generally not be reimbursed beyond the cost of our least expensive standard delivery option.

For voluntary returns outside the statutory withdrawal period, original shipping charges may not be refundable unless required by law or unless the return results from an error attributable to us.

14. Refused or Undeliverable Parcels

If a parcel cannot be delivered because of incorrect or incomplete delivery information provided by the customer, or if a parcel is refused without exercising an applicable statutory right, additional costs reasonably incurred for redelivery or return transportation may be the customer's responsibility where permitted by law.

This section does not limit any statutory cancellation, withdrawal or consumer protection rights.

If you no longer wish to receive an order, please contact us as soon as possible instead of simply refusing the parcel.

15. Order Cancellation

If you wish to cancel or modify an order before shipment, please contact us as soon as possible.

We will try to accommodate your request. However, once an order has entered fulfilment or has already been dispatched, we may no longer be able to cancel or modify it.

This does not affect any statutory withdrawal rights that may apply after delivery.

16. Return Inspection

When we receive a returned product, we may inspect it to determine:

• Whether the correct product has been returned;

• Whether all accessories and components are included;

• The condition of the product;

• Whether there is evidence of excessive use or damage;

• Whether the stated defect or problem can be confirmed; and

• Whether the return meets the applicable return requirements.

Where permitted by law, a refund may be reduced to reflect a reduction in the value of the goods caused by handling beyond what was reasonably necessary to establish their nature, characteristics and functioning.

Any mandatory consumer rights remain unaffected.

17. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or reduce rights that cannot legally be excluded under applicable consumer protection law.

If a provision of this policy conflicts with mandatory consumer protection legislation applicable to you, the mandatory legal requirement will prevail.

Our voluntary 30-day return policy provides additional return options and does not replace your statutory rights.

18. Company and Contact Information

If you have questions concerning a return, refund, cancellation, defective product or your statutory withdrawal rights, please contact us:

Company name: Calculator v/Kim Peter Jensen
CVR number: 33668562
Responsible person: Kim Peter Jensen

Registered address:
Hasselhøj 204
2990 Nivå
Denmark

Telephone: +45 61 27 22 29
Email: kpje@me.com